Amazon to take photos of deliveries for greater insurance

Atheer – External Sources

Online retailer Amazon is trialing a programme called Amazon Logistics Photo On Delivery, in which carriers take photos of deliveries after they have been left on customers’ front porch.

Amazon then forwards the photo to the customer, who can view it in the ‘Your Orders’ section on the Amazon website, or in a delivery notification from the mobile app. The photo is included with the delivery confirmation and can help the customer identify where and when the packages have been left.

According to Business Insider, Amazon has introduced this largely for internal insurance. If a customer reports that they never received a package, the company now has a visual record of whether the package was left at the customer’s specified delivery location.

“Amazon is constantly investing and innovating on behalf of our customers. Amazon Logistics Photo On Delivery provides visual delivery confirmation, showing customers that their package was safely delivered, and it’s one of many delivery innovations we’re working on to improve convenience for customers,” said Amazon spokeswoman Kristen Kish.

The service is tied to Amazon’s Logistics delivery service, which still accounts for a relatively small portion of Amazon deliveries.

Those who find the photos intrusive or unnecessary are able to opt out of the service at any time.